How Do I Change Quantities Or Cancel an Item In My Order?
How Do I Change Quantities Or Cancel an Item In My Order?
Once an order is placed it enters the shipping queue immediately and cannot be changed online. If your order was placed within 24 hours, you may call us at 888-937-6677 to find out if there is still time to modify it.
Please track your order using the instructions above. If the order status says "Processing", then the item was backordered because it was out of stock and will be delivered separately (at no additional cost to you - see the following paragraph). If the order status says "…
Only Natural Pet's Boulder Retail Store Location offers FREE online order pick up in Boulder, Colorado. Any Colorado shipping address has the option of "Boulder Store Pickup" as a FREE delivery method. You will receive an email when your order is ready to be picked up at the st…
To check the status of your order, please click the Order Status link in the Help menu at the top of website and enter the order number. If you do not know your order number, click on the My Account link in the Help menu at the top of web site, sign in with your email and passw…
Backordered items will ship to you as soon as they are back in stock. You should receive an email notifying you of the backordered items. Most backordered items are shipped within a few days, although occasionally if the manufacturer is out of stock it will take longer. P…
Free shipping on all orders $69 and over; flat rate $6.99 shipping on all other orders (excluding frozen raw orders, Alaska, Hawaii, US Territories & Military APO/FPO addresses). Additional shipping charges apply to Guaranteed Overnight, 2 Day Shipping and frozen raw orders…