How Do I Check On the Status Of My Order on Ecco USA?

Use the Track Your Order link located on the bottom of any page under SERVICES and enter your order number, your email address and your billing zip code.

Related FAQ

  • How Can I Best Prevent My ECCO Shoes From Losing Their Original Shape?

    This is best done by using shoe trees when the shoe isn't being worn. The best types are shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather.

  • Can I Return My Order At an ECCO Store?

    You can return your order at a participating ECCO store or ECCO Outlet. Simply use our store locator to find your closest location. Bring your unworn shoes in their original box to the ECCO Store with your order & shipping confirmation email, the packing slip included with …

  • I Saw ECCO Shoes Online How Do I Know They are Real?

    ECCO only deals with wholesalers who are authorized to sell ECCO shoes online. We cannot warranty or guarantee any ECCO products purchased through non authorized resellers. In the endeavor to protect ECCO's highly valued brand, the fight against counterfeiting online and offlin…

  • Can Ecco USA Accept International Credit Cards?

    ECCO USA can only accept orders placed from devices with IP addresses within the US and only with credit cards drawn on US banks.

  • What Should I Do If My Shoes Do Become Wet?

    Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.

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