How Do I Collect My Order?

Related FAQ

• How to Use Sofort to Pay for My Order?

  Direct payment via Online Bank Transfer allows you to make a wire transfer of the respective amount during the order process using your online banking account - easy, quick and secure – without registration. The Jack Wolfskin online shop can process and deliver your order faste…

• What If I Don’t Like the Product Or It Doesn’t Fit?

  If you don’t like the item you have ordered or it doesn’t fit, you can send it back to us using the enclosed return slip or return it to one of JACK WOLFSKIN stores. To return items in-store, please use the enclosed return slip and shipping label and ask one of in-store staff t…

• Can I Pay for My Order By Using Paypal?

  For quick and easy payment, you can also pay via PayPal on the JACK WOLFSKIN online shop. If you select the PayPal payment option, you will be automatically taken to your PayPal page after clicking “Continue”. There, you can pay using your email address and your password. Your …

• Can I Return My Online Orders to a JACK WOLFSKIN Store?

  You can of course return items ordered online to one of JACK WOLFSKIN stores. To return items in-store, please use the enclosed return slip and shipping label and ask one of our in-store staff to assist you. Find your nearest JACK WOLFSKIN store using store finder. Please keep …

• How Long Can I Receive My Jack Wolfskin UK Item?

  The delivery time is usually 4–5 working days for goods in stock. For deliveries to islands and remote areas please allow additional time. Jack Wolfskin UK will inform you immediately of any delays in delivery.