How Do I Contact Costway In Regard to My Order?

Related FAQ

• What is the Costway's Estimated Delivery Time?

  The transit time depends not only on the distance between your location and the warehouse, but also the efficiency of the carrier. Generally, your order will arrives in 3-7 business days. If you want to know more information, please contact customer service. Costway will settle…

• What Shipping Methods Does Costway Offer?

  Costway use UPS ground, UPS surepost, USPS and truck to ship your order according to the size and quantity of the items that you have ordered.

• When Can I Expect a Refund Debited to My Account Once I Return the Item?

  Once you are authorized to return an item back to Costway, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to service@costway.com and Costway will issue you the refund in two business days.

• How Do I Return the Item?

  If the item has any quality issue, you can contact Costway to return the item back for a full refund. If you do not want to keep the item without any quality problem, you have to pay for the shipping cost to return it back for a refund. The shipping cost is for sending the item…

• Will an Invoice Be Included In My Package?

  There will be no invoice in your package.