How Do I Contact Customer Service?

If you need to contact the Customer Service Department, please send an email to service@arkivmusic.com.

Related FAQ

  • Did My Order Go Through?

    One way to be sure that your order has been completed is by getting to the order confirmation page where you will receive your 7-digit order confirmation number. You will also receive an order confirmation email once your order has been accepted.

  • My Order Was Shipped, But It Hasn't Arrived Yet. Where is It?

    In general,  Arkiv Music finds that a shipment being transported via US Postal Standard Mail will take an average of 4 to 10 Business Days for delivery. At times it may take a bit longer, depending on the region and the local Postal Service. Please check the shipping addre…

  • Why Was I Charged Tax On My Order?

    ArkivMusic has a corporate presence in the states of California, Florida, Kentucky, New Jersey, New York, Pennsylvania, and Tennessee, and Arkiv Music is required by law to collect and pay sales tax on orders shipped to those states. 

  • I Need to Return One Or More Items From My Order. How Do I Arrange for a Return?

    In order for Arkiv Music to process a return as quickly and efficiently as possible, they need to assign a Return Authorization Number. It is very helpful to have as much information as possible regarding the item that you would like to return. In particular, if you let Arkiv M…

  • When Will My Backordered Item Be Shipped?

    A backordered title is a product that Arkiv Music regularly keeps in their warehouse, but they have currently sold out. Backorders normally take about 2-3 weeks to ship. If your title is a Special Order item, it is a product that they don't normally keep in our warehouse. Speci…

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