How do I contact Navy Exchange's Customer Service?

Navy Exchange's premier customer service center is open 24 hours a day 364 days a year (closed on Christmas Day) to answer questions, assist with placing an order or resolve any issues you may have encountered. For callers in the United States, please call (877) 810-9030. For callers located OCONUS, dial 001-877-432-1736. You can also email our customer service team by clicking on Customer Service at the top of any page and clicking on Send an Email under Contact Us Today.

Related FAQ

  • How Do I Sign Up to Receive Navy Exchange Mailings?

    You may sign up online. Simply register at www.myNavyExchange.com and select to receive flyers and emails in the My Profile section under My Account.

  • Can I Bring a Guest Into the Navy Exchange?

    Due to force protection issues, each local command has different policies. Contact your local exchange for details. Guests are not authorized to make purchases.

  • How May I Cancel an Order?

    If your order hasn't been processed for shipping, you may cancel it by calling a NEX Customer Service Representative from the U.S. at 1- 877-810-9030, from overseas at 001-877-432-1736 or by e-mail.

  • Can I Purchase Additional Warranty Coverage?

    Yes, Navy Exchange currently offers the Exchange Protection Plans (Keep it New!) for qualifying products. The appropriate Keep it New plan is offered on the product description page for any item that qualifies. You simply need to check the box for the plan that you want and it …

  • Where is the Closest Store? What Hours are They Open?

    In order to locate a store near you, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state, enter country if OCONUS, and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Deta…

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