How Do I Contact Ross-Simons?

You can contact Customer Service online. You can call Ross Simons at 800-835-0919. You can also mail Ross Simons at: Ross-Simons, Customer Service, 9 Ross-Simons Drive, Cranston, RI 02920.

Live Chat: Ross Simons' Customer Service Specialists are available to help you in real time Monday-Friday 10am-6pm EST.

Related FAQ

  • How Do I Store Shipping Information On the Website?

    If you provide a password with an order, you will be able to logon as a "Returning Customer" and retrieve your "Order History" as well as your billing and shipping information. You can log into Your Account to update your billing information and change your mailing preferences.

  • Can I Return a Product That I Received As a Gift?

    Yes, but not for a credit refund. A merchandise credit will be issued for gifts that are returned by the recipient. Please allow 3-4 weeks for returns processing through their facility. Ross Simons will apologize for any inconvenience this may cause. Please contact Customer Ser…

  • What Forms Of Payment are Accepted for Online Purchases At Ross Simons?

    Ross Simons accepts MasterCard, Visa, American Express, Discover, PayPal and Ross-Simons Preferred credit cards. Gift Certificates and merchandise credits may also be used as payment.  

  • How Do I Gift-wrap an Item?

    While viewing the shopping bag, click the "gift wrap" link on the same line as the item you wish to gift wrap. Not all items can be gift wrapped, so there may not be a gift wrap link for all items. If this does not work correctly, please e-mail Customer Service. Gift wrapping i…

  • How Do I Cancel an Order At Ross Simons?

    Contact the Customer Service Department at 800-835-0919. Orders process quickly, in some cases, an order may already be in the shipping process and may be unable to be canceled.

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