How Do I Exchange My Item for a Different Size?

Related FAQ

• Do I Need a Returns Form?

  Yes, the returns form is provided on website and can be easily downloaded and printed. If you do not have access to a printer, you can copy out the form details onto a blank page and put this along with your order. Pet and Country just need to have a record of your details so P…

• Can I Return My Order for Free?

  Pet and Country offers a Free Post label for UK orders only. For Ireland and International orders, you will have to pay the returns postage for your order, unless there has been an error on part, or a fault with the product, which will need reviewed.

• Where Can I Find Product Information to Complete My Returns Form?

  The product name and code is stated on your invoice, which is sent to you by email once your order is confirmed. You can also find the product code if you search the product name on website. Just select the size you ordered from the drop-down menu, and the 6 digit product code …

• What Do I Do If the Item I Am Interested In is Not Available?

  If you see a product that you are interested in but it is showing up as discontinued, then unfortunately Pet and Country no longer have any of this product in stock, and will not be getting any more into stock. If an item is showing as 'out of stock', you can contact Pet and Co…

• What is the Shipping Cost Of Pet and Country?

  The standard shipping cost for UK and Ireland is £2.95. Pet and Country offers free delivery on orders from these locations over £50. For international customers, standard delivery charge can vary depending on the size and weight of the order. The website will calculate the cos…