How Do I Get Answers to Specific Product Questions?

Clatterans is given all the technical specifications by our suppliers and they endeavor to list as much information as possible to help you make your purchase decision. Although our in-house teams are keen followers of water filters and water treatment, Clatterans may not always have the expertise to answer very detailed and technical questions they get asked by their customers. If Clatterans does has the information you required, Clatterans will respond as soon as possible. Otherwise, Clatterans would take a period of time to come up with a feasible answer to you. 

Related FAQ

  • When Will You Ship Out My Order?

    Items will generally be shipped within 1-2 days once payment has been received (unless specified). Clatterans will notify you via email after each item has been sent. Clatterans ships anywhere in the continental U.S. (Including Alaska and Hawaii, which may have added shipp…

  • How Long Does It Take to Confirm My Payment?

    When you are using your credit card via PayPal to pay your order, Clatterans will be able to confirm your payment immediately and they will normally be able to dispatch your order within 1 business day.

  • Why Would My Order Be Cancelled When I Prepare to Pay for My Order?

    Your order will be canceled and the item will be returned to our inventory if Clatterans was unable to confirm your payment within 2 business days after you place an order. Normally you will be notified by email if your order was canceled.

  • Can I Pay By Money Order, Or Bank Check?

    Clatterans does not accept money order or check, as these payment methods will slow down the dispatch time and ultimately, the time to deliver your item will be prolonged.         

  • Can I Cancel Or Change My Order Once the Order is Confirmed?

    You may cancel or change your order before payment. Orders are normally processed immediately after checkout. If you wish to change or cancel your order, be sure to email the support as soon as you can. Once the order has been shipped, you may not change or cancel your order.

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