How Do I Get My Money Back If I Return Something? When Will I Get the Money Back for Returned Goods?

Related FAQ

• I Am Not At Home During the Day. Can I Have My Order Delivered to Another Address?

  Sure! As part of the order process, you can enter a delivery address or collection point other than your billing address.

• What is the Card Verification Code for Payments By Credit/debit Card?

  The card verification number is on the back of your credit/debit card in the signature field.

• Can Alpinetrek Ship Overnight Or Next Day?

  No, unfortunately, Alpinetrek does not offer overnight delivery from warehouse located in SW Germany. Normal delivery times are listed next to each item in the shop. Large or odd shaped items can take a bit longer.

• Will the Item I Want Be Restocked? How Can I Find Out When the Item Will Be Available Again?

  You can set up a product alert in the shop. Simply select the model you want on the product page (e.g. the colour and size you need) and then click the "Currently not available (set up notification)" button.You will receive an email from us as soon as the item is in stock again…

• Is the Item Available In a Specific Colour/size?

  You can see in the online shop if an item is currently available. For each colour and size selection Alpinetrek shows you which models are in stock right now. Simply select the one you want.