How Do I Know If My Order Has Been Placed Successfully?

Related FAQ

• Are All Mobile and Tablet Devices Unlocked/sim Free?

  Yes, all mobiles and tablets are sim free and unlocked. The frequency bands of each model are normally shown on the product page. Before any purchase of mobiles and 4G tablets, we highly advise you confirm the frequency bands with your network carrier or provider to make sure n…

• How Long Will It Take Before I Receive My Order After Placing It?

  Normally, the order handling time is 2-4 business days and the delivery time is around 3-10 business days. Please note that the order delivery time varies from country to country, you may refer to the “Shipping & Delivery” page for details.

• How Long is the Refund Process?

  Upon receiving your return parcel, our Technical Team will inspect the parcel or goods to make sure the return or goods meet all the Terms and Conditions, please expect the refund process to be arranged within 14 business days after the goods has returned to our Hong Kong wareh…

• Can I Cancel the Order If I Change Mind?

  Yes, if you would like to cancel your order, please contact TecoBuy by submitting a support ticket to inform TecoBuy of the cancellation. TecoBuy only accepts orders to be cancelled when they are still in the processing status and the order has not been packed yet.

• Do I Need to Register an Account for Placing an Order?

  No, you can choose to use the guest checkout which only requires you to provide your email address, billing and delivery address. However, TecoBuy strongly recommends you to register an account which can bring you a more efficient and convenient way to track your order status a…