How Do I Know If My Order Has Been Shipped?

You'll receive an email from OpenSky letting you know that your order has shipped. It will include the carrier (USPS, UPS, FedEx) and tracking number of your package. The time it takes for a package to ship can vary widely depending on the merchant and type of product. You can check the order status and anticipated ship time by going to the Orders section of your account profile. If it's been a while and you haven't heard anything about your order, contact OpenSky and they will be happy to help you find the status of your order.

Related FAQ

  • What is the Return Policy Of OpenSky?

    You can return or exchange eligible items up to 14 days from the date your order was delivered as long as products are in resalable condition. Items must be in their original condition (unused, unwashed and undamaged) with all the packaging intact. Please note that you cannot r…

  • My Credit Disappeared, What Should I Do?

    OpenSky credits have expiration dates, which represent Eastern Time. You can always check the expiration date of your credits by mousing over the sale tag icon near your account settings at the top right hand corner of your top navigation. However we run credit events all the …

  • What's the Product Performance Chart On My Dashboard?

    When you Boost, it activates a Product Performance chart on the Dashboard of your Merchant Toolkit. You'll see a line graph that depicts your store's daily Boost checkout rate. The rate is calculated by dividing Boost orders by Boost views for that day. To give those numbers…

  • What is the Return Policy Of Opensky?

    You can return or exchange eligible items up to 14 days from the date your order was delivered as long as products are in resalable condition. Items must be in their original condition (unused, unwashed and undamaged) with all the packaging intact.

  • What If a Shopper Returns Something Without Contacting Opensky?

    If that happens, please contact their Customer Support Team with the order number and item(s) returned.They will then process the shopper's refund if the merchandise is in resalable condition.

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