How Do I Purchase a Product On Urbanara.co.uk?

Related FAQ

• May I Receive a VAT Invoice for My Order?

  You will receive an invoice inside your delivered package, inclusive of VAT charged at the UK rate of 20%. If your order is a gift but you still require an invoice, simply select the ‘Gift Box’ option at the check out to have the invoice replaced with a sophisticated greeting c…

• I've Forgotten My Password for My Customer Login. What Should I Do?

  Recovering your password at URBANARA is easy. On the login page you will see text that says ‘Forgot your password?’ underneath the field where you would usually enter your password. By clicking on this linked text, you will be taken to a page where you can enter the email addre…

• How Do I Redeem a Promotion Or Voucher Code On My Order?

  The first step of the check out shows the contents of your bag, providing you with an overview of your order before processing payment. Underneath the products you wish to buy is a field where you enter your code. Upon entering this information, select 'apply voucher' for your …

• I Ordered a Product and the Colour Looks Slightly Different to What is Shown On the Website. Why is This?

  When photographing each product Urbanara takes great care to ensure that the product image accurately represents the item as best as possible. Urbanara ensures that the high resolution images are top quality so that you can use the zoom feature and appreciate the wonderful fabr…

• How Long Will It Take to Receive a Refund If I Choose to Return My Product/s?

  If you choose to return your product/s Urbanara will process the refund following confirmation from the warehouse that it has been received and is in an unused and resalable condition. Your refund will be transferred within five to seven working days. A confirmation email will …