How Do I Purchase Water Bottle Replacement Parts?

For questions about water bottle gasket or for a replacement gasket, please contact Customer Service at (866) 886-2537 or customercare@tervis.com.

Related FAQ

  • What If My Guarantee Replacement Form Won't Print?

    If you've completed the information and selected "submit & print" but the form won't print for any reason, please wait 24 hours for an email confirmation with a return number. This email can be printed and included in your package.

  • How to Track My Order At Tervis?

    Once you have placed your order, check your email for order confirmations. After your order has shipped, Tervis will send you another email that contains an order tracking number and estimated arrival date.

  • How Many Shipping Options Does Tervis Has?

    On the Shipping Information page, you are presented with three shipping options (Ground, 2nd Day Air and Next Day Air) and corresponding costs. Select the method that best fits your delivery needs.

  • Which Accessories Can Be Replaced?

    Stainless steel, water bottle, My First Tervis™ sippy cup, and ice bucket lids as well as ice bucket handles may be replaced. All other accessories are not guaranteed for life.

  • What is the Returns & Exchanges Policy Of Tervis?

    You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unuse…

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