How Do I Redeem a Promotion Or Voucher Code On My Order?

Related FAQ

• I've Forgotten My Password for My Customer Login. What Should I Do?

  Recovering your password at URBANARA is easy. On the login page you will see text that says ‘Forgot your password?’ underneath the field where you would usually enter your password. By clicking on this linked text, you will be taken to a page where you can enter the email addre…

• How Do I Purchase a Product On Urbanara.co.uk?

  Placing an order with URBANARA is easy. When you have chosen something that you and your home will love, simply select the exact colour/size variation, the quantity you desire and then click the 'Add to Bag' button. This will place the item/s in your 'shopping bag' which you ca…

• How Long Will It Take to Receive a Refund If I Choose to Return My Product/s?

  If you choose to return your product/s Urbanara will process the refund following confirmation from the warehouse that it has been received and is in an unused and resalable condition. Your refund will be transferred within five to seven working days. A confirmation email will …

• May I Receive a VAT Invoice for My Order?

  You will receive an invoice inside your delivered package, inclusive of VAT charged at the UK rate of 20%. If your order is a gift but you still require an invoice, simply select the ‘Gift Box’ option at the check out to have the invoice replaced with a sophisticated greeting c…

• Why Do Certain Products Take Longer Than Others to Be Shipped?

  As some of the products are made especially for you in faraway parts of the world, certain take longer than others to arrive at URBANARA HQ. While the expected delivery times are shown on each product's dropdown, key collections often sell out fast, resulting in longer delivery…