How Do I Report a Fault With My Product?

Related FAQ

• How Do I Arrange a Return?

  Please contact Customer Service team to arrange your return. ProBikeKit will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details ProBikeKit will provide you with a unique returns authorisation number and all …

• Will ProBikeKit Refund My Postage Costs to Return an Item?

  ProBikeKit are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:- If ProBikeKit sent you the wrong item If the item is damaged or faulty Where you are returning a substitute item which you do not want to …

• Can I Know the Effects Of Cancellation?

  If you cancel this contract, ProBikeKit will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by ProBikeKit).&…

• What Should I Do If I Receive an Incorrect Item?

  ProBikeKit has high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept apologies if you have received an incorrect item. As part of customer objectives, ProBikeKit will do our upmost to resolve your query with speed, ease…

• Can I Have the Right to Cancel?

  You have the right to cancel this contract within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. To …