All books have a We're Readers Too 110% Guarantee. If you are not satisfied with your purchase, create a Service Inquiry with customer service team within 5 days of receiving your order. Be sure to select the "Returns, Refunds or Replacements" subject line option. Please include your order number and contact information as well as the reason for your return.
Customer service team will respond with a Return Authorization Number and once Book Outlet has received your return back at facility a price adjustment/refund will be issued. Book Outlet does not accept returns without a Return Authorization Number (RAN).
Please note that Scratch & Dent books are guaranteed to be structurally sound and entirely readable. However, due to the nature and discounting of the Scratch & Dent products, returns are not accepted on the basis of minor cosmetic issues.
Any sealed products (music CDs, audio books, videos, software, etc.) cannot be returned once they have been opened.