It is C.R. Gibson's goal to make every customer satisfied with their product! If you need to return an item, call C.R. Gibson toll-free at (800)-243-6004 Monday - Friday from 7:00am - 4:00pm CST. C.R. Gibson will authorize the return and give you the return shipping address. C.R. Gibson offers returns on products which have been purchased in the last 30 days.