How Do I Return Items Bought In Store?

Please return the item to any Pets at Home store with your proof of purchase where our friendly store colleagues will be able to assist you. See our Returns and Refunds page for further details.

Related FAQ

  • How Long Will My Delivery Take to Arrive?

    If you ordered on standard delivery your order will arrive within 4-6 working days except for orders sent out on 2 man delivery service.If you chose Next Working Day am or pm and order before 8pm, your order will arrive the following day at the time specified.98% of all standar…

  • Do I Need to Be In to Sign for My Delivery?

    Standard delivery: No, the driver is able to leave your order without a signature providing they are confident that the area your parcel is to be left is safe and secure. They will then leave a card for you to advise where the order has been left.If they do not feel happy there…

  • How Old Do I Need to Be to Purchase a Pet From Pets at Home?

    You must be at least 18 years old to purchase a pet from Pets at Home.The welfare of the pets we sell in stores is the highest priority and Pets at Home reserves the right to refuse the sale of a pet where the colleagues feel it is not in the pets best interests.

  • Can I Put Coldwater Fish In Tropical Tank Or Tropical Fish In a Coldwater Tank?

    Coldwater fish are happiest and thrive when in a coldwater tank and tropical fish need their water to be maintained at a higher temperature than a coldwater tank in order to survive.

  • What Methods Of Payment are Accepted In Store?

    Pets at Home accepts cash or card payments in store. The following credit and debit cards are accepted:Delta; Visa; MasterCard; Maestro, Electron, Amex and PayPal.Pets at Home is unable to accept cheques as payment.

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