How Do I Return My Indiegogo Preorder?

Once the Indiegogo order has shipped, any request for refund will be subject to a processing fee of 15%.

Canceled orders before product(s) ship are subject to a 5% processing fee.

Related FAQ

  • What is the Cut-off Time for Same Day Shipping?

    Orders should ship the same day for most in stock items, as long as the order is placed by 2:00 PM PST. Once your order begins its journey to you, the tracking information is generated and you will be notified via email.

  • Can I Ship to a PO Box From Monoprice?

    You may ship to a PO Box by selecting USPS as your shipping method.

  • Are There Any Duties Or Taxes for International Orders?

    Customers are solely responsible for import duties, taxes and brokerage fees ("Duties"). Duties are not included in the product price or shipping and handling costs; these will be collected upon delivery from the carriers as applicable. Monoprice only charges the shipping fee f…

  • What Payment Options Doed Monoprice Accept?

    VisaDiscoverMaster CardAmerican ExpressMail Payment or Cashier checks (can cause order delays).PayPal Securely store all your credit cards and bank accounts. Then choose how to pay at checkout.Amazon Payments allow you to securely pay for goods and services online wherever Amaz…

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