How Do I Return My Order If I Don't Want It?

Related FAQ

• I Received an Incomplete Order. What is the Problem?

  If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. If the item was sold by Houzz, you should contact Houzz Customer Support by clicking the “Contact Houzz” button on the Your Orders page.If the item was so…

• What Payment Methods Do Houzz Accept?

  Houzz currently accepts credit cards from Visa, Mastercard, and American Express issued by a US bank, with a billing address based in the United States and Canada.  At this time, Houzz does not accept Discover cards or credit cards with billing addresses outside the US (wi…

• When Will My Order Arrive? I Want to Know the Exactly Time!

  Once an order has been shipped, you will receive a confirmation email to the email address linked to your Houzz account. If you have not yet received this, please check your junk/spam mail and check to make sure shop@houzz.com is on your accepted email list.If you feel you need…

• Why Doesn't My Credit Card Work?

  Houzz currently accepts credit cards from Visa, Mastercard, and American Express issued by a US bank, with a billing address based in the United States and Canada. Even if you are shipping to an address in the US or Canada, Houzz does not accept credit cards with billing addres…

• My Item is Shipping Freight. How Do I Arrange Delivery?

  Your order will be marked as a Standard, Inside Your Door, Room of Choice, or White Glove. Once your order has arrived to your city’s local terminal, the carrier will give you a call at the phone number provided with your shipping address to set up a 4-8 hour delivery window at…