How Do I Return Or Exchange an Item I Bought Online?

Perhaps it's a little too big or the style just isn't you—the seller will send you a new size, color, or style, or issue you a quick refund. Returns and exchanges are free when you use their prepaid return shipping label or when you return in store. You have up to 45 days to return items purchased at Gap, Old Navy and Banana Republic. Items purchased from Athleta may be returned at any time.