How Do I Return Or Exchange an Order?

Ann Taylor Factory will accept your return or exchange of unworn, unwashed and defective merchandise purchased on website by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any Ann Taylor Factory store, with the exception of select merchandise noted in return policy below. Please note: Ann Taylor Factory cannot accept Ann Taylor Factory returns at Ann Taylor, LOFT, Lou & Grey or LOFT Outlet stores. Additionally, merchandise purchased in-store cannot be returned by mail - it must be returned to a store.

Ann Taylor Factory will credit you for returns accompanied by an original receipt, received within 30 days of purchase for the price paid either in the original form of payment or as a merchandise exchange. For gift returns that are received within 30 days of the transaction date, an E-Gift certificate* will be emailed for the amount paid by the sender. Returns accompanied by an original receipt, made more than 30 days after purchase, will be credited for the item's current selling price either in the form of a merchandise credit** or as a merchandise exchange. Final sale merchandise (merchandise with a .44, .77 or .88 cent price ending) may not be returned or exchanged.

Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt that is deemed Final Sale on the date of return may not be returned or exchanged.