How Do I Return the Item?

Related FAQ

• How Do I Cancel My Costway Order?

  Please send the cancel request to service@costway.com in the same day that the order is placed. Costway will cancel it for you freely. If the order has already been shipped out, you have to pay recall cost to stop the delivery if you still want to cancel the order.

• What Shipping Methods Does Costway Offer?

  Costway use UPS ground, UPS surepost, USPS and truck to ship your order according to the size and quantity of the items that you have ordered.

• What is the Warranty Of My Item?

  All  items come with a 3-month warranty from the date when the items are bought. Costway will cover any cost occurred due to item quality issue.

• Is That Possible for Me to Order Replacement Parts From Costway?

  Normally Costway doesn’t sell parts individually. If your order is under warranty, Costway will send replacement parts to you without any charge as long as they have the parts available. If your order has been over warranty, you can order the parts in the local hardware store o…

• What If I Can’t Pay By Credit Card?

  You may use another credit card to make the payment if you get no luck to pay by your original credit card. You can also use Paypal to place the order if your credit card is not working.