How Do I Use the Coupon I Received for My Online Purchase?

Related FAQ

• What is the Return Policy for Phone Orders?

  Purchases on catherines.com and phone orders can be returned via mail directly to warehouse or at any Catherines store. The packing slip serves as the receipt for online purchases.

• How to Contact Catherines?

  If you need help, the Customer Service agents are here to assist (English speaking only). Please call 00-1-954-970-2205. Hours: Mon-Sat: 8am-10pm and Sun: 10am-10pm(EST)

• What is the Information Of Order Changes Or Cancellations?

  Catherines will do their best to pack and ship your order as quickly as possible. Since the systems are designed to begin this process immediately, you cannot change or cancel an online order once it is placed. However, to ensure your satisfaction, you may easily return your ca…

• What is the Address to Return My Online Purchase?

  To return your online purchase by mail, please send directly to warehouse: Catherines Returns Department 1901 State Rd 240E Greencastle IN 46135

• What is the Split Tender Return Policy?

  If you paid for your order using different types of tender (i.e.: multiple credit cards, a credit card and a gift card, etc.), Catherines will refund you with the same amount credited to each type of tender.   Your packing slip can display up to three different paymen…