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Related FAQ

• How Can I Get In Touch With Customer Service Regarding My Thoughts, Questions Or Concerns?

  The best way to get in touch with a customer service representative, is by emailing your thoughts, questions, or concerns to: help@JUSbyJulie.com or by calling JusByJulie at 347-850-4587. The customer service hours are: Mon-Thur 9:30am-5:30pm EST  Fri 9:30am-2:00pm ES…

• Why Won't My Order Submit On My Smart Phone?

  JusByJulie will recommend placing all orders on a computer. Not all smartphones are equipped with the proper check-out support.

• I’m Getting an Error Message On the Website. What Should I Do?

  If you experience these issues, please be sure to call customer service department at 347-850-4587, where a representative will gladly assist you in placing your order.

• What Time Of Day Should I Expect My Order?

  You can expect your order to arrive anytime between 9 AM and 8 PM to residential destinations or 9 AM-5 PM to business address. JusByJulie provides a tracking number to assist you in tracking the status of your order, as the times assigned to us through is an estimate. You may…

• What Should I Do If I Need to Make a Comment About My Order?

  JusByJulie is here to help and answer any questions you may have. If you need to notify JusByJulie of anything regarding your order, please be sure to email customer service department at help@JUSbyJulie.com or give JusByJulie a call at 347-850-4JUS.