How Long Do I Have to Make a Return to LXMI?

Returns made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Returns made within 90 days will be awarded LXMI store credit. Please note that LXMI is not responsible for refunds if packages are refused due to high duties and taxes, if packages can not clear customs because of restrictions, or if items are missing because they are confiscated by Customs

Related FAQ

  • Should I Use LXMI Pure Nilotica Melt and Creme Du Nil Together?

    Absolutely. If you are over 35, live in a dry or harsh climate, or if your skin is simply in need of major hydration (as well as gentle pore exfoliation and antioxidant protection), LXMI thinks you will delight in the combined effects of LXMI's two hero moisturizers.

  • When Will My Order Ship from LXMI?

    Please allow 2 business days for us to receive and process your order if items are in stock. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

  • What Should I Do If My Order Says " Delivered " But I Didn't Get It?

    LXMI advises to use a shipping address where you can sign for delivery to ensure you get your order. Please check with your neighbors or USPS delivery person and email LXMI at hello@LXMI.com.

  • Does LXMI Offer a Complete Regimen?

    Not yet. Unlike more traditional brands, LXMI didn't want to launch a collection of formulas all at once; instead, LXMI opted to focus on two signature formulas into which LXMI invested time, testing, and support. The direction of the beauty industry is changing. It used to be …

  • Will I Receive Tracking Information?

    Orders are typically processed within 2 business days. You will receive an email containing tracking information once your order ships.

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