How Long Do I Have to Make a Return?

You have 45 days from the original ship date to return eligible items.

Related FAQ

  • What is the Difference Between the Merchandise Offered At Nordstromrack.com and HauteLook?

    While you’ll find complementary brands at nordstromrack.com and HauteLook, each online store offers something different and exciting. At nordstromrack.com, you’ll discover a deeper inventory of the latest women’s, men’s and kids’ styles. HauteLook’s flash sale events give you l…

  • Do I Have to Pay for Return Shipping?

    You’ll be charged for return shipping only if you return by mail. This includes orders placed with standard, next business day and two-business day shipping. Returns to Nordstrom Rack stores are always free. The return shipping fee for mail-in returns is $5.95 for the US, $10.9…

  • Is the Merchandise At Nordstromrack.com the Same As In Nordstrom Rack Stores?

    While the brands and styles offered online are similar to the items found in Nordstrom Rack stores, inventory moves fast and may not mirror exactly what you find in store. Whether shopping online or in-store, you’ll always find something new.

  • How Do I Shop Limited-time Sale Events?

    You can shop certain limited-time sale events powered by HauteLook at nordstromrack.com, or you can head directly to HauteLook by clicking the tab at the top of the page. There, you can shop all the limited-time sale events that are currently live. Don’t forget—new events start…

  • How Do I Check My Order Status?

    If you’re registered on nordstromrack.com, simply visit your Account page to see when your order was placed, the date your order shipped from warehouse, and other key steps in the process. If you used the guest checkout option, you can track your order once it ships by referenc…

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