How Long Does a Refund Or Exchange Take to Process?

From initial return request to receipt of your refund or exchange, expect 7-14 days for the process to complete. Cynthia Rowley will do everything they can to make sure turn-around time is as quick as possible. When you ship an item back to Cynthia Rowley it can take up to 5 business days plus 3-4 days to process. Once Cynthia Rowley receives your items and have them checked in, you’ll be refunded right away. Exchange items are processed and sent out as soon as you request them.

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