How Long Does It Take to Get My Exchange?

Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for the exchange to be processed and shipped out. Once shipped please allow an additional 5-7 business days for delivery.

Related FAQ

  • What Payment Methods Can I Use to Place an Order At Masseys?

    Masseys Credit At Masseys, they give you the credit you deserve. With the Masseys Credit plan, you can enjoy your fabulous new styles now—with no money down and affordable monthly payments of as little as $20 per month. (Subject to credit approval.)  Masseys also acce…

  • My Catalog States I Am Preapproved, Why Do I Need to Make a Down Payment?

    In the credit approval process Masseys will evaluate your credit using several methods, some of which include a report from one of the credit bureaus and others from their own internal data. If your order exceeds preapproval qualifications a down payment may be requested on you…

  • How Do I Cancel an Order Requesting a Down Payment?

    If your order requires a down payment, and you are no longer interested in receiving the item, cancellation is not necessary. As long as a down payment is not received your order will cancel within 90 days and will not affect future orders.

  • Can I Make Changes to My Order If It is Requesting a Down Payment?

    Because the order is still in the credit approval system Masseys is not able to make any changes to that order. If you would like, Masseys can cancel this order and place a new one for you. Just remember that if you have not received the down payment letter from Masseys you wil…

  • How Long Will It Take to Receive My Order After My Purchase?

    Most orders ship within 24 hours after credit approval and order processing. Standard shipping time is 5-7 business days after credit approval and order processing. Items shipped Priority should reach you within 3-4 business after credit approval and order processing. Items shi…

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