How Long Does It Take to Process a Return?

Most returns are processed within 10 business days after receipt at our warehouse. An email message will be sent to you once your return is processed.

Related FAQ

  • What Shipping Carrier Will Deliver My Online Purchase?

    The shipping carrier for your order will vary based on the area you live in, where your order is shipping from, and whether expedited shipping was selected. Please reference the following information for possible delivery services.Standard orders：Standard orders ship FedEx or F…

  • How Can I Find Out What Items are Eligible for In-store Pickup?

    You can check pickup options on the product’s page or in your shopping cart to find eligible stores and check product availability.

  • When Will My Credit Post?

    Most returns are processed within 10 business days after receipt at warehouse. An email message will be sent to you once your return is processed.Note: Once Famous Footwear has initiated the credit for your online order's return, the actual date that the refund will post to you…

  • What Stores are Participating In Free In-store Pickup?

    The program is available at stores nationwide, although from time to time, some stores may temporarily not be accepting pickup orders. We apologize for any inconvenience but check back again to see if your store is participating.

  • How Long Will It Take to Receive My Order from Famous Footwear?

    For Home Delivery purchases, please allow 4-7 business days (excluding weekends and holidays) for delivery. To track your Home Delivery.Important notice: If your order was placed on an evening, weekend, or holiday, your order will not begin to process until the following busine…

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