How Long It Will Take for the Order to Be Put Through Security Check?

Normal process times will be within 24 hours. If you have chosen Priority Delivery this will be actioned in time for the order to be processed as requested.

When your order has been processed you will receive either an order confirmation email which confirms authorisation was successful or an email detailing any payment problem including what to do next.

Related FAQ

  • Why is the Total Price Still Including VAT When My Order is Being Shipped to the Channel Islands?

    In order for our system to determine that you are VAT exempt you must select Channel Islands rather than United Kingdom from the drop down list of countries. In the unlikely event you have been charged VAT when you are exempt please contact a member of Customer Service Team.&nb…

  • Has My Order Been Dispatched Yet?

    As soon as your order is dispatched from our warehouse you will be sent an automatic email to confirm that it's on the way with an approximate delivery time frame. If your order has been sent on a tracked service the email will include reference details and a link to the courie…

  • What Payment Methods are Accepted?

    Payment methods available through the website are: Visa Debit/ Credit/ Electron Mastercard American Express Maestro (only UK issued) Solo(only UK issued)

  • What Does Status 'picked' Mean?

    When you log into your account to check the progress of your order check the individual item/s status, 'Picked' will mean Pro-Direct Soccer has validated payment and the item/s are awaiting packing in their dispatch dept, once dispatched you will receive an email of confirmatio…

  • Has Pro-Direct Soccer Received My Returned Goods?

    As soon as your return has been processed by warehouse, Pro-Direct Soccer will email you to let you know. If you have requested a refund then this will have been processed at this point. If a replacement or exchange is being processed the goods will be dispatched soon after (if…

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