How Long Till My Order Arrives?

Orders received before 12pm PST will normally be shipped the same day. Orders received after that time will normally be shipped the following day. Custom charms require 1 additional day processing time. After orders leave the warehouse, ship time depends on the shipping method you requested: 1-2 day Express, 2-3 day Priority, or 6-9 day First Class.

Related FAQ

  • Why Do I Find Different Prices After I Have Made a Purchase?

    Pugster.com runs different promotions throughout the week and at different times of the year. While Pugster always strives to give you the best products at the best prices, you must order directly from the Pugster website during specific promotional time periods in order to rec…

  • Does My Italian Charm Bracelet Come Assembled?

    No. All of Pugster's Italian charms come in individual packaging. Pugster do not link charms together or link them to starter bracelets prior to shipping.

  • If I am looking for a particular charm, how can I find out if there is?

    The best way to find a particular charm is you use Pugster's searches feature, located at the top of pages on Pugster's website. Type the title of the charm, product code, or a description of the charm, and select go. If you are unable to locate your charm in this manner, use t…

  • Is There Additional Wait Time for Custom Photo Or Laser Charms?

    Yes, custom charms take one (1) day to make. Custom charms will not ship on the same day the order is placed, they will ship on the following business day.

  • Can I Create a Wish List On the Website?

    Yes! When you sign up for a Pugster account, you are automatically enrolled in Pugster's wish list service. Once you have an account, you can update products anytime on your wish list, and email the list to friends and family. A Pugster account can be created prior to check out…

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