How Long Will It Take for My Return to Be Processed?

All returns are processed in California. Estimated turnaround times can vary based on your location:

  • East Coast 6 to 8 Business Days
  • Midwest 5 to 7 Business Days
  • West Coast 4 to 6 Business Days

You will receive an email confirmation once your return has been processed.

If you used a pre-paid shipping return label that was provided during your online purchase, you may track your return at the following link. Please enter your order number when promoted.

Related FAQ

  • My Package is Marked As Delivered, But I Cannot Find It. What Can I Do?

    If your tracking number says the package has been delivered but you are unable to find it, please: Search your property; the package may be hidden.Check with your neighbors.If the package is not located, call us at 1.888.432.8530 for further assistance.

  • How Can I Track My Return Or Exchange?

    After your item has been received, it may take up to 5 business days for the return to be processed.Once your return is processed, all notifications will be sent to you via email regarding your refund or exchanged item.

  • Does UGG Offer Repairs?

    UGG does not offer repairs for any damaged products at this time. The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be …

  • What's the UGG'S Returns Policy?

    To be eligible for return, your product must meet the following criteria:  Be an authentic UGG® product Purchased within the last 30 days Be in a new and unused condition If your product does not meet all of the above criteria, it may still be eligible for return und…

  • What is Considered a Manufacturer Defect?

    A manufacturer defect applies to defective materials and/or workmanship. Please view the full warranty policy of UGG, provided below:The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items …

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