How Long Will It Take to Process My Online Refund Request?

All refund requests are subject to the rules of the ticketed fare, and fees or penalties may apply to your refund. Your itinerary will be cancelled at the time the refund is processed.

For credit card purchases, we generally transmit our credit instructions to the credit card processing company within one business day of the date the refund is processed. However, it can take up to 2 billing cycles for the credit card issuer to show this credit on your statement.

For cash or check purchases, refund checks are generally issued within one week of the date the refund is processed. Please allow additional time for mail delivery.