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• Are the Products Suitable for Babies Or Children?

  The XeraCalm A.D, Cold Cream, Care for Sensitive Lips, Cicalfate Restorative Skin Cream; Trixéra+ Selectiose as well as the Avène Thermal Spring Water can be used on babies (6 months and up) and children.Although Avene recommends not exposing children under the age of 3 to the …

• Are Avene Products Hypoallergenic?

  All Eau Thermal Avène products are hypoallergenic.This criteria is taken into account in the ingredients choice.Hypoallergenicity tests are made during the products development.In fact, during the process of selecting a component, Avene has a double requirement: firstly the saf…

• Can I Use Your Products During Pregnancy Or Breast Feeding?

  All of the products can be used during pregnancy and breastfeeding however we recommend, as a measure of precaution, to not use the following products: Cleanance MAT Mattifying Toner, Cleanance Mask and Cleanance MAT Mattifying Emulsion for their concentration of salicylic acid…

• What is the Avène Return, Refund & Exchange Policy?

  For over 20 years, Avène has created every product with unmatched care and passion. Should you choose to return a product in unopened and sellable condition, Avène will happily refund the original credit card if returned to Customer Service within 30 days. Returns received afte…

• How Do I Track My Orders On Avene？

  All of the order are shipped via FedEx. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details and your FedEx tracking number.Upon shipment, your tracking number will also be displayed. To track you orde…