How Many Discounts Or Promotions Can Be Applied to My Order?

One discount, coupon, or promotion can be applied to an order. Promotions on www.joesnewbalanceoutlet.com are not valid on previous purchases and cannot be combined with other offers.

Related FAQ

  • Why Am I Being Charged Sales Tax On My Order?

    Joesnewbalanceoutlet.com is owned by New Balance Athletics, Inc. If New Balance does business in your state, Joes New Balance is required to charge sales tax on orders shipping to you. Joe's New Balance Outlet does not benefit from the amount of sales tax that you are required…

  • What If I Do Not Have an Email Address?

    No problem! If you do not have an email address, you may place an order via phone by calling Customer Care at (866) 590-4965. Joes New Balance will collect your telephone number so that they may contact you with important order updates.

  • I Have a Gift Certificate Code, How Do I Redeem?

    Hold onto your Joe's New Balance Outlet gift certificate codes and during checkout you will see a field to enter/submit. These gift certificate codes are valid for use only on joesnewbalanceoutlet.com and not in stores or other New Balance sites.

  • What Is UPS SurePost?

    UPS SurePost is the most affordable shipping method, and delivery is made within 7 business days after your order has shipped. UPS SurePost provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS to your local post office for final …

  • How Long Will It Take My Order to Ship?

    In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items will be shipped within 2 business days. An email with tracking information will be sent to you once your order has shipped.

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