How May I Cancel an Order?

If your order hasn't been processed for shipping, you may cancel it by calling a NEX Customer Service Representative from the U.S. at 1- 877-810-9030, from overseas at 001-877-432-1736 or by e-mail.

Related FAQ

  • Does the Navy Exchange Have a Loyalty Or Rewards Program?

    Yes! It is called My Navy Blue Rewards!

  • Does Navyexchange.com Offer International Shipping?

    Due to customs and taxation laws and product restrictions and regulations, Navy Exchange currently offers shipping to FPO, APO and DPO addresses.Select OCONUS locations are now participating in the Ship to Store program with 7-10 day delivery. Check the drop down menu under the…

  • Why Doesn't My Order Qualify for Gift Wrapping?

    There is at least one item in your cart at this time that does not qualify for gift wrapping. Gift wrapping service is available on a limited number of items. For questions regarding qualifying items, please contact a NEX Customer Service Representative from the U..S. at 1-877-…

  • How do I contact Navy Exchange's Customer Service?

    Navy Exchange's premier customer service center is open 24 hours a day 364 days a year (closed on Christmas Day) to answer questions, assist with placing an order or resolve any issues you may have encountered. For callers in the United States, please call (877) 810-9030. For c…

  • If an Item is Not Available, Can I Backorder It?

    Due to the seasonality of many of our products, it is often difficult to determine if we are able to obtain additional inventory of certain items. Therefore, we do not offer a backorder option at this time.

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