Albee Baby does not assume return shipping costs. Customers will be responsible for all return shipping costs. Customers may request a prepaid shipping label. The costs associated with the label will be deducted from the refund amount once the item has been received.
Please send your prepaid label requests to [email protected], be sure to include your order number as well as the reason for your return. Our returns department will process your request and will reply within 2 business days with the shipping costs.
Customers may ship back returns with their own shipping methods however for your protection, we recommend using United Parcel Service (UPS), FedEx or insured parcel post for return shipments. Additionally we recommend that customers who decide to make a return on their own request a tracking number from the shipper for their records.
UPS will make a total of 3 attempts to deliver your package. If a package is undeliverable or refused, there will be a $13.00 refusal fee plus our actual shipping costs which include the freight to and from the customer. Our "actual shipping costs" are not the $4.95 charge for orders under $49.