How Quickly Can I Expect My Return to Be Processed?

Returns are processed within 10-14 working days from when they arrive back to the warehouse. Once the refund has been processed any funds due should appear on your bank statement within 3-5 working days (Please note that refund times are dictated by the card issuers and are outside their control).

Related FAQ

  • Who Can I Speak to for Advice?

    The customer service team are available to take your order or help you with any queries Monday to Thursday 9am-10pm GMT/4am-5pm EST and Friday 9am-5:30pm GMT/4am-12:30pm EST.

  • What Should I Do If I Need to Return an Item?

    Baukjen's returns window is 14 days from the day you receive your item, but they accept returns for up to 28 days if you notify them of your intention to return the item within the initial 14 days. To do so please complete the returns form enclosed with your order and send the …

  • Is Baukjen's Clothing Machine Washable?

    Baukjen's designs are made in wearable fabrics for maximum comfort and a flattering silhouette. Baukjen believe in stress-free style, so most are machine washable for added ease. Make your clothes last for longer by following the care instructions in your Baukjen clothing …

  • How Will My Order Be Packaged?

    All orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?). If your order is a gift, just add a personal message at checkout and Baukjen will happily include a ha…

  • Can I Exchange an Item to Baukjen?

    Baukjen accepts exchange requests within the normal returns timeframe. All you have to do is fill in the returns form received inside your parcel, stating the exchange item you would like and Baukjen will send it out to you on standard delivery. Please note that Baukjen only ac…

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