How Quickly Will My Order Be Processed?

All Standard orders received before 12:00pm EST are processed within 2 business days of payment verification. Please note that on occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time.

All orders received before 12:00pm EST Monday-Friday with the Express or Expedited Shipping option selected are processed the same business day as the payment method is verified. Orders placed after 12pm or weekends are processed the following business day.

Related FAQ

  • How Do I Find the Right Size? Do Products Run Small/large?

    Both Carter’s and OshKosh B’gosh clothing run true to size. To make sure you order the right size every time, please see Carter's Easy Sizing Charts for specifications that include height and weight parameters for each size.

  • How Can I Check My Order Status at Carter's?

    If you have set up an account with Carters.com / OshKosh.com / SkipHop.com, you can sign in to check your order status. If you do not have an account, you may call Customer Service at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) with your o…

  • How Can I Pay for My Order?

    Carter's, Inc. accepts Visa, MasterCard, American Express, Discover/Novus, UnionPay and JCB charge cards as a form of payment at stores and online. PayPal and Visa Checkout may be used for online orders shipping within the United States. Online Only: Carter's current purchasing…

  • I Could Not Complete the Checkout Process. What Should I Do?

    If you have correctly entered all your information and are unable to complete the checkout process, Carter's may need further information for Carter's security check. Please call at 877-333-0117 (toll free) or 762-232-1399 between 7am-12am EST daily (except holidays) to verify …

  • I Clicked On a Link to a Page, But Get a Page Not Found Message. What is Wrong?

    Most likely, nothing is wrong. All website pages are subject to change, so the URL may be outdated, or the link may be incorrect. Changes happen more frequently with product pages, as Carter's sells out of styles, update sales, and add new products. If you are searching for a s…

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