How Should I Handle My Cartridge?

Never touch the electronic print head with any abrasive material. Use care when setting your cartridges down and do not place the print head in contact with any surface besides the designated contact points in the appropriate printer slot.

Related FAQ

  • What is a Remanufactured Inkjet Cartridge?

    Remanufactured inkjet cartridges are original printer-brand cartridges that have been through one cycle of service before undergoing a professional remanufacturing process. These cartridges and their print heads are: Thoroughly cleaned and filled with a high quality equivalent …

  • How Many Times Can I Refill My Inkjet Cartridges?

    The amount of times a cartridge can be refilled depends, in part, on the care taken during the refill process and its storage condition, as well as the state of the inkjet print head. Until the print head wears out you can continue to recycle your empty cartridges. Generally, y…

  • Why Am I Getting an Error Message When I Install My Cartridge?

    The most common error messages are listed below, as well as trouble shooting techniques to help eliminate any type of error message. If you are still unable to get rid of the error message please call our customer service department at 800-465-5387.A message asking you to repla…

  • How Can I Track My Order?

    You may track your order by logging in to your online account. You may also call the customer service department at 800-465-5387; one of the courteous representatives will be able to assist you in locating your order.

  • Why Have I Not Received My Order?

    All orders ship from Long Beach, California. Most packages that are shipped to an address within the contiguous US are delivered within 3-5 business days. Orders that are shipped outside of the contiguous US may take longer to be delivered. There is also the rare possibility th…

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