How to Cancel an Jack&Jones Order?

Related FAQ

• What If My Order Damaged On Arrival, What Should I Do?

  If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify Customer Care team by emailing help@jackjones.in.

• What is Jack&Jones's Return Policy

  Most items are eligible for returns (and refunds), except for personal use items such as swimwear, innerwear, sunglasses and jewellery. The items should be unused, intact and in their original packaging (labels, tags, boxes). The refund will be processed post quality inspe…

• How to Contact Jack&Jones?

  Connect with Jack&Jones at help@jackjones.in for any query, feedback or suggestions. Customer Centre number is +91-22-66489060, and lines are open from 10 AM to 7 PM; Monday to Saturday.

• How Long Does the Delivery Time?

  Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for a SMS/Email notification that you will receive from Jack&Jones, once your order is shipped.

• What is the Return Process?

  A request for return can only be raised, post 24 hours of receipt of product. All returns requests must be received within 15 days of delivery. To return a product, view the order details in “My Account” section and click on “Return”. Once the request is processed, the return o…