If your item hasn't arrived yet, the first thing to do is check the delivery information. You can find your item's delivery information by selecting it from your recent purchases above, or in your purchase history. In the delivery information, you can:
View the estimated delivery date – Your item's estimated delivery date tells you when you should expect to receive the item. If the date hasn't passed yet, your item is probably still in transit.
- Make sure your shipping address is correct – If the shipping address you provided to the seller is incorrect, select Contact the seller and ask them to send the item to your new address. If they haven't shipped your item already, they'll be able to send it to the correct address. If they've already shipped the item, you'll need to get in touch with the carrier to see if they can redirect your order to the correct address.