How to Claim Return/ Replacement for Products Under Seller / Manufacturer’s Warranty?

Related FAQ

• When Does Shopclues Initiate Pickup for Returns?

  Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packagin…

• Under What Conditions Can I Return / Replace My Product?

  Returns/Replacement are accepted under the following cases - Wrong Product – Wrong color/ size/ styleWrong item ordered/ deliveredUnsatisfactory Product – Inauthentic/ Low Quality/ ExpiredDefective Product - Manufacturing defect/ Non-functioning (Not applicable, if the pro…

• Can I Track the Status Of Reverse Pickup?

  You can track the return current status via login to 'My Account' > 'My Returns'. Click on particular return Id to check details.

• What Do I Do If My Area Does Not Have a Reverse Pick Up Service?

  If the reverse pickup service is not available at your address, hopclues will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.  In case of Self-Shipment, ShopClues wil…

• How Much Time Does It Take to Replace an Order?

  Shopclues initiates the replacement or refund within 2 working days of receiving the product at Shopclues' center.