You must ship or bring the defective Products to ZINVO or one of authorized representative partners. Please contact Zinvo at [email protected] for information where to ship or bring defective Product and consult with ZINVO’s Return Policy on the website.
When shipping or bringing your Products to specified location, please pack it carefully and securely.
Be sure to include (i) to include your name, (ii) mailing address (street, city, state, zip code), (iii) preferred phone number (with country and area code), (iv) email address (to help expedite your Warranty claim), (v) copy of order acceptance email or notification and (vi) your note explaining the nature of the problem.
When shipping, Zinvo will recommend that you insure your Products against damage, theft or loss. Zinvo is not responsible for damage, theft or loss during shipping.
In most of the cases, the repair will be completed within 4-6 weeks. Please note there may be issues beyond our control, such as holidays, parts backorders or unique repairs that affect any repair or times.
Out-of-warranty Work and Maintenance of ZINVO Products: For out-of-warranty work, an estimate as to cost and time will be provided, whereby approval and payment for such services must be obtained prior to processing any such request.
If you have any question, please contact Zinvo at [email protected]