How to Contact AW Direct?

By Phone:
1-800-243-3194  
608-373-2797 (International)  

To Send a Fax:
1-800-828-9678 

Mailing address is:  

AW Direct  
401 S. Wright Rd.
Janesville, WI 53546

Related FAQ

  • Are There Any Exceptions to the 30-day Return Policy?

    Yes, there are certain instances when a product is non-returnable: Special-ordered products Customized products Clearance items Hazardous products or products once used with hazardous materials.

  • Can I Know International Shipments Details?

    AW Direct has made shipping many of your favorite products internationally a lot easier. When you see this icon International Shipments, it means that item is eligible for export when stock is available.  Other products may be permitted to ship internationally. AW Direct p…

  • When Can I Return a Product Purchased From AW Direct?

    You can return most products within 30 days of first receiving your order.  If you receive a product that is defective, or perhaps damaged due to shipping, please contact Customer Service Team at 1-800-243-3194 for assistance. AW Direct will be more than happy to help you.

  • What Payment Options Does AW Direct Accept?

    Payment is required in advance. MasterCard, Visa, American Express, Discover, and SmartPay payments accepted.  To pay by credit card: Simply enter your credit card information and billing address at checkout. Your card will not be billed until your order has shipped. …

  • How to Order At AW Direct?

    Online Ordering: Browse selection and order directly from the product pages. You can add items to your cart with the click of a button and review your shopping cart before checkout.  Every order you place at AW Direct.com is protected with 128-bit encrypted Secured Socket …

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