How to Contact Catherines?

Related FAQ

• How Do I Make a Payment On My Catherines Credit Card?

  Please make your check payable to: Comenity-Catherines  Mail your payment to:  Comenity-Catherines  PO Box 659728  San Antonio, TX 78265-9728 

• How Do I Use the Coupon I Received for My Online Purchase?

  If you have a coupon code that you would like to redeem online, you may enter the code on the checkout page under "enter promo codes." If the coupon code you are trying to redeem requires the use of your Catherines Credit Card, you will need to enter it under "Promo Codes &…

• What are the Shipping Methods and Costs?

  If your order has multiple items and/or includes gift cards, they may be shipped from multiple locations and/or arrive in different packages on different dates, there are no additional charges for split shipments.   Shipping and handling charges are based on your chos…

• What is the Return Policy for Phone Orders?

  Purchases on catherines.com and phone orders can be returned via mail directly to warehouse or at any Catherines store. The packing slip serves as the receipt for online purchases.

• What is the Information Of Order Changes Or Cancellations?

  Catherines will do their best to pack and ship your order as quickly as possible. Since the systems are designed to begin this process immediately, you cannot change or cancel an online order once it is placed. However, to ensure your satisfaction, you may easily return your ca…