How to Contact PetCareRx?

  • Toll Free: 1-800-844-1427
  • Fax: 1-866-204-6773

CUSTOMER SERVICE HOURS

  • Office Hours EST: Monday — Friday: 9AM - 6PM 
  • Saturday: 9AM - 5PM
  • Sunday: 9AM - 3PM

Related FAQ

  • Does PetCareRx Accept Returns?

    At PetCareRx your satisfaction is guaranteed. If you aren't happy, PetCareRx is nothappy. If for some reason you are not satisfied with your order or an item, you can return it within 30 days for a refund.

  • Does PetCareRx Offer High Quality Medications for My Pet?

    PetCareRx has been operating as a licensed pharmacy since 1998. All prescription medications dispensed by PetCareRx have been approved by U.S. Food & Drug Administration. All products that are subject to approval by the U.S. Environmental Protection Agency, such as flea &am…

  • What is Heartworm Prevention Guarantee?

    If you purchased heartworm preventative from PetCareRx, and your pet contracted heartworm while on continuous use of the heartworm preventative on a monthly basis, you may be eligible for treatment reimbursement. You must provide proof of a negative heartworm test completed wit…

  • Why Am I Being Charged Sales Tax?

    To increase customer convenience, PetCareRx has partnered with over 60,000 pharmacies across the United States (e.g., CVS, Walgreens, or Walmart). Customers can now choose to either have their orders delivered to their doorstep or to pick up their prescriptions from a neighborh…

  • Is PetCareRx's Medication Fresh?

    Due to the large number of orders that process, your medication is always fresh, with a minimal amount of time spent on the shelf. This helps to ensure that your pet's medications are always at their most effective. All medications are stored under strict environmental controls…

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