How to Contact REI?

Contact REI : 1-800-426-4840

  • Monday through Friday, 5 a.m. to 10 p.m. Pacific Time 
  • Saturday and Sunday 6 a.m. to 9 p.m. Pacific Time

Live Chat

  • Monday through Friday, 5 a.m. to 10 p.m. Pacific Time 
  • Saturday and Sunday 6 a.m. to 9 p.m. Pacific Time

Related FAQ

  • Can I Return an Item I Bought Online to an REI Store?

    Yes. You can return or exchange your item any of retail locations, regardless of whether you made your purchase online, by mail or in an REI store.

  • How are Refunds Issued?

    REI will make every effort to refund the original form of payment for in-store, online and phone purchases.

  • I Used Paypal for My Online Order. How Will I Be Refunded?

    Please return any items to the REI Returns Department for a refund to your PayPal account. You may also return items to REI retail stores and they will refund you with alternate tender.

  • Does REI Accept Backorders & Preorders?

    REI will ship your item(s) as soon as REI receives them in our warehouse. Please keep in mind that the arrival date is an estimated time frame and subject to change. REI cannot guarantee that a backorder will be filled. If the backordered item is no longer available, REI will …

  • What Forms Of Payment Does REI Accept?

    Online and Phone  Visa MasterCard, including REI MasterCard American Express Discover Brand Cards (including Diners Club Int'l and China UnionPay) JCB REI gift card REI dividend PayPal (Online Only)

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